Frequently Asked Questions (FAQ)
How do I access my templates after purchase?
After completing your purchase, you will receive instant access to your digital files and Canva template links. Simply open the provided link, log into Canva, and begin customizing your templates.
Are these physical products?
No. All products sold on Brands Go Viral are digital downloads only. No physical items will be shipped.
Are the templates fully editable?
Yes! All templates are fully editable in Canva. You can customize colors, fonts, text, images, logos, and branding elements to match your business and personal style.
What file formats do the templates come in?
Our templates are delivered as editable Canva templates. Once customized, you can download your designs in multiple formats, including PDF, PNG, JPG, and GIF, depending on your needs and the export options available in Canva.
Do I need a Canva Pro account to use the templates?
Most of our templates work perfectly with a free Canva account. However, some templates may include Canva Pro fonts, graphics, or premium elements that require a Canva Pro subscription for full access.
Can I edit the templates on my phone or tablet?
Yes. Canva templates can be edited on desktop, tablet, or mobile devices using the Canva app or a web browser.
Can I use the templates for my business?
Absolutely. Our templates are designed for business and branding use, helping entrepreneurs, beauty brands, estheticians, lash techs, and small businesses create professional content and marketing materials.
How can your templates help me attract new clients?
Our professionally designed Canva templates help businesses create a polished and consistent brand presence online. You can use eye-catching social media graphics, promotional posts, appointment cards, packaging inserts, and marketing materials to increase brand awareness, promote special offers, and attract potential customers.
Do you offer refunds?
Because our products are digital, all sales are final and non-refundable. However, if you experience any issues accessing your files, please contact us, and we will gladly assist you.
Can I share or resell the templates?
No. Templates are for personal business use only and may not be resold, redistributed, shared, or transferred in any form.
Do you offer customer support?
Yes! Our support team is available Monday through Friday from 8:00 AM to 8:30 PM. We typically respond to all inquiries within 24 hours.
How do I contact customer support?
You can reach us anytime by email at:
Brandsgoviral2@gmail.com
We are happy to assist with template access, customization questions, or general support inquiries.