Refund Policy

Last Updated: October 2026

Thank you for shopping with Brands Go Viral.

Please review this Refund Policy carefully before purchasing.

Digital Products

Brands Go Viral primarily sells digital products, including downloadable files and editable templates.

Because digital products may be delivered or made accessible immediately after purchase and cannot be physically returned, all digital product sales are generally final and non-refundable, except where otherwise required by applicable law.

Please carefully review the product description, included files, compatibility information, and any software or account requirements before completing your purchase.

Download or Access Problems

We want you to be able to access the products you purchased.

If you experience a technical issue accessing a download, file, or template, please contact us. We will make reasonable efforts to help resolve legitimate access issues.

When contacting us, please provide your:

  • Name
  • Order number, if available
  • Email address used for the purchase
  • Description of the issue

Change of Mind

Because our products are digital and may be accessible immediately after purchase, we generally do not provide refunds or exchanges for:

  • Change of mind
  • Accidental purchases
  • Purchasing the wrong product
  • Failure to read the product description
  • Lack of required software or third-party accounts
  • Deciding not to use the purchased product

This does not affect any rights you may have under applicable law.

Duplicate Purchases

If you accidentally purchase the same product more than once, contact us with the applicable order information. We will review the transaction and determine whether a refund or other resolution is appropriate.

Product Issues

If you believe a purchased file is defective, corrupted, materially different from its description, or inaccessible, please contact us so that we can investigate and attempt to resolve the issue.

Depending on the circumstances, a resolution may include providing replacement access, correcting the file, or another remedy when appropriate or required by law.

Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly so we can review the matter.

Contact Us

For questions or assistance regarding a purchase, please contact:

Brands Go Viral
Email: brandsgoviral2@gmail.com